Employee Dispute Resolution

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing?

The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions.

This course will teach you everything you need to know about employee dispute resolution through mediation.

Objectives

• What the peer review process is

• A process for employees to file grievances and for management to respond

• How to choose a facilitator and panel

• What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process

• What responsibilities and powers a panel should have

• How to apply professional questioning and probing techniques

• Why peer review panels fail and how to avoid those pitfalls. This course is intended to offer you a general overview of the peer review process. We encourage you to customize the process and its application for their organization.

Course Content

• Course Overview

• What is Peer Review?

• Initiating the Process

• The Peer Review Panel

• Asking Questions

• The Peer Review Process

• Panel Walk Through

• Why Does the Process Fail?